Refund policy

We want you to feel confident in your purchase. If you are not fully satisfied, you may request a return within 7 days of receiving your item.

Return Eligibility

We accept returns only if an item arrives damaged, defective, or incorrect.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition in which it was received.
A receipt or proof of purchase is required.

Crafted on Demand Items

Items labeled as “Crafted on Demand” are made specifically for your order and are not eligible for return or refund, unless they arrive damaged or incorrect.

How to Make a Return

Please contact us using the same email address used during your order communication and inform us of the item(s) you wish to return, including the reason for the request.
If your return is approved, we will provide detailed instructions on how and where to send the package.
Please note that we cannot accept items returned without prior authorization.

Return Shipping Costs

Shipping costs, import duties, and any brokerage fees are non-refundable.
Return shipping costs are the responsibility of the customer unless otherwise specified.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives.
If an item is damaged, defective, or incorrect, contact us promptly using the same email address used for your order communication.
We will review the issue and arrange a suitable resolution.

Refunds

Refunds are available only when all conditions outlined in this Return Policy and in our Shipping Policy are met.
Once the returned item is received and inspected, we will confirm whether the refund can be approved.
Approved refunds will be issued to your original payment method.
Please note that any non-refundable costs described in the Shipping Policy, including return shipping and customs-related fees, will be deducted where applicable.

Questions

If you have any questions regarding our return process, please contact us through the contact form on our website.