Shipping policy

Order Processing and Shipping Times

• Order Processing Time
  Please allow 3-5 business days (excluding weekends and national holidays) for your order to be processed and shipped.
  This includes verifying your payment, packing your order, and preparing it for shipment.
  
  
• Tsukushi is not a dropshipping website
  We take pride in handling everything ourselves, from sourcing high-quality products to carefully packing and shipping them directly from Japan.
  
  Because we handle everything in-house, some products may take longer than 5 business days to process before shipment.
  However, you can be assured that we will keep you informed every step of the way. Your satisfaction is our top priority!
  
  
• Shipping Time
  General transit time excluding processing time may take up to 2 weeks.
  This is an estimated timeframe and may vary depending on the destination country and customs clearance procedures.
  
  
• Made to Order
  If the item you have chosen is labelled as "Crafted for you", please see additional info here

 

Shipping Method

All orders are shipped by Air via EMS (Express mail Service) with a tracking number.
You will receive an e-mail with the tracking number once your order is shipped.

Important Information About Duties & Taxes

Please be aware that your order may be subject to import duties, taxes, and brokerage fees upon arrival in your country. These charges are completely separate from your purchase on our website and are the sole responsibility of the recipient.

• Why are these fees applied?
  As your items are shipped directly from Japan, they are treated as imported goods.
  Each country has its own customs rules and may apply duties or taxes based on product type, value, or origin. These regulations are set by the destination country and can vary widely.
  
  
• Transparency & Tracking
  We understand that unexpected customs charges can be frustrating, but the process is generally simple.
  You can monitor your parcel at any time using the tracking number provided after dispatch.
  If your local customs office requires documents or information, the courier will contact you directly.
  
  
• Taking Responsibility
  While we cannot eliminate or predict customs fees, it is the customer’s responsibility to be familiar with their own country’s import rules.
  
  Import regulations vary from country to country, and some destinations may apply restrictions or additional requirements.
  If you have any doubts, checking local guidelines can help avoid delivery delays.
  By placing an order, you agree to take responsibility for all import duties, taxes, and any fees required by your country.
  
  

Failed Delivery Terms

Customers are responsible for tracking their shipment and responding promptly to any courier communication.
If the courier cannot deliver the package due to unpaid fees, incorrect contact information, or lack of response, the shipment may be returned or disposed of by customs.

If the package is returned, any related costs, including return shipping and handling fees, will be deducted from your refund, if the order is eligible for a refund under our Return Policy.
Shipments that cannot be returned to Japan are not eligible for a refund.

If you have questions about these terms, please contact us before placing your order.

We do our best to make every international delivery smooth and hassle-free, and we are always here to assist if you need support.