Frequently Asked Questions

Yes, we provide international shipping.
Shipping costs and delivery times are determined by the destination and the
size of your order.
To view the shipping cost, simply add your desired products
to the cart and input your address. The system will automatically calculate and
display the applicable charges.

For detailed information, check our Shipping Policy.

We accept returns within 7 days of delivery for unused items in their original packaging.
For complete details, please see our Return Policy.

All orders are shipped by Air via EMS (Express mail Service) or FedEx.

After your order is shipped, you will receive a tracking number via email.
You can use this number to monitor your shipment's progress through our Order Tracking page.

Delivery times vary based on your location and the shipping method
selected.
Once your order is processed, you will receive a confirmation email
with tracking information.
For more details, please refer to our Shipping Policy.

Your order may incur import duties, taxes, or brokerage fees upon arrival in your country.
For further details, please refer to our Shipping Policy here

Transit times vary by destination country. Generally, excluding processing time, delivery may take up to two weeks.
Please note, this is an estimate and can be affected by customs clearance
procedures.

All orders are shipped directly from our office in Shiga Prefecture, Japan.

Unlike dropshipping models, we manage every aspect of our operations in-house; from product selection to shipping.
This hands-on approach ensures the highest quality standards and allows us to provide personalized customer service, fostering a trustworthy shopping experience.

We are located in Kusatsu City, in Shiga Prefecture, 20 minutes away from Kyoto Central station. Details Below:

TSUKUSHI Co., Ltd.
Room 301-1,Style Bldg 2, 2-2-19 Oji,
Kusatsu City, Shiga 5250032 , Japan.
TEL: +81 77-532 0032

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, Google Pay, and Apple Pay.

All transactions are securely processed to ensure your personal information is protected.

For any inquiries, please reach out to us through our Contact Forms here:

• General Questions
• B2B and Business

Our team will be happy to assist you.

All our products are 100% Made in Japan, handcrafted by skilled local artisans, ensuring the highest standards of quality and authenticity.

Our pottery is handcrafted by local artisans using traditional Japanese techniques, utilizing high-quality, locally sourced clays and glazes.
Each piece embodies the rich heritage and artistry of Japanese ceramics.

While many of our pottery items are microwave and dishwasher safe, we recommend checking the specific care instructions provided with each product.

Handwashing is generally advised to preserve the integrity and longevity of thepieces.

Our chopping boards are crafted from sustainable Japanese Solid Hinoki wood, known for its natural antibacterial properties and gentle effect on knife
blades.

For more detail and maintenance, check here.

Japanese knives are renowned for their exceptional sharpness,
lightweight design, and precision. Crafted with high-carbon steel, they offer
superior edge retention, making them ideal for intricate cutting tasks.

- For more information about Japanese knives, check our Beginners guide to Japanese Knives.
- For knives maintenance tips, check here.