BEYOND CUSTOMER SERVICE

Knowing the needs of international clients we strive to deliver exceptional service following the Omotenashi spirit. Let us go the extra mile for your complete satisfaction.

A female hand holding a Japanese ceramic bowl

THE UNDERSTANDING

We understand the frustration of dealing with unresponsive customer service, especially when you're ordering internationally as navigating unfamiliar processes can be stressful and ambiguous.
For this exact reason, we prioritize exceptional service before, during and after the purchasing process, practicing what in Japan is called "omotenashi".

Female hand extracting a Japanese ceramic bowl from box

OMOTENASHI

In the spirit of authentic Japanese customer care, we believe in open communication and go the extra mile to answer your questions and ensure your complete satisfaction. We will promptly and politely address any concerns you may have.
This is actually what we call “omotenashi” here in Japan, a philosophy that goes beyond just service; it's about genuine hospitality and anticipating the guest's needs.

One last thing....For your peace of mind, we want to be clear that we operate entirely in-house. We don't utilize dropshipping. This means we meticulously select and quality-check every product ourselves before it ships directly to you.

ANY QUESTIONS....CONTACT US!

As we want you to feel confident and supported throughout your shopping experience, we'll be happy to answer any inquiries you may have.
Just fill out the form below and we'll get in touch shortly.